Refund Policy

At ARURA Home Service Salon, we aim to provide our clients with the best possible service. However, if for any reason you are not fully satisfied with our services, we have established this refund policy to ensure fairness and transparency.

1. Service Quality and Satisfaction: If you are not satisfied with the service provided, please contact us immediately. We value customer feedback and will strive to resolve any issues. We may offer a free re-service or credit toward future services if the issue is related to the quality of the service provided.

2. Refund Eligibility:

• Refund requests will only be considered if the service was not provided as agreed or was significantly different from what was described.

• If the service is completed to your satisfaction, no refund will be issued.

• No refunds will be provided for services that were performed but not to your preference, as each treatment may vary based on individual needs and requests.

3. Refund Request Process: To request a refund, please follow these steps:

• Contact our customer service team within 24 hours of the service to explain the issue.

• Provide relevant details, including the service provided, date of service, and any photos or evidence, if applicable.

• Our team will assess the situation and determine if a refund or re-service is applicable.

4. Non-Refundable Services: Certain services, such as prepaid packages or promotional offers, may not be eligible for a refund. Please check the terms and conditions associated with these services before booking.

5. Cancellation Policy:

• If you wish to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

6. Processing Time: Once a refund is approved, please allow up to 7 business days for the refund to be processed and credited to your original payment method.

7. Final Decision: ARURA Home Service Salon reserves the right to make the final decision regarding refund requests based on the circumstances and the service provided.

8. Changes to the Refund Policy: We may update this refund policy from time to time. Any updates will be posted on our website with the revised date.